PRIVACY POLICY

This privacy notice explains how PRECISION LABS (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, including all information, tools, and services available through it. By accessing or using our website, you agree to the terms set out in this privacy policy.

We respect your privacy and are committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website (regardless of where you visit it from). It also explains your privacy rights and how data protection law protects you.

Who We Are and Important Information
The Personal Data We Collect About You
How We Collect Your Personal Data
How We Use Your Personal Data
Who We Share Your Personal Data With
International Transfers
Data Security
Data Retention
Your Legal Rights
Changes to This Notice and Your Duty to Inform Us of Changes
Queries, Requests or Concerns

1. WHO WE ARE AND IMPORTANT INFORMATION

Purpose of this privacy notice

This privacy notice aims to provide information on how PRECISION LABS collects and processes your personal data through your use of this website, including any data you may provide when you:

purchase a product or service
take part in a competition
enquire about a product or service

This website is not intended for children, and we do not knowingly collect data relating to children.

You should read this privacy notice alongside any other privacy notice we may provide when collecting or processing personal data about you. This privacy notice supplements other notices and is not intended to override them.

Data Controller

PRECISION LABS is the data controller responsible for your personal data.

Contact details:

PRECISION LABS

Third-party links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy policies.

We encourage you to read the privacy policy of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you, including:

Identity Data

First name
Last name
Username
Marital status
Title
Date of birth
Gender

Contact Data

Billing address
Delivery address
Email address
Telephone numbers

We may also collect, use and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data in law because it does not directly or indirectly reveal your identity.

For example, we may aggregate usage data to calculate the percentage of users accessing a specific website feature.

We do not collect Special Categories of Personal Data, including:

race or ethnicity
religious or philosophical beliefs
health data
genetic or biometric data
sexual orientation
political opinions
trade union membership

We also do not collect information about criminal convictions or offences.

If you fail to provide personal data

Where we need to collect personal data by law or under a contract and you fail to provide it, we may not be able to perform the contract we have with you (for example, providing goods or services). In this case we may have to cancel a product or service, but we will notify you if this occurs.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data using different methods, including:

Direct interactions

You may provide personal data by filling in forms or communicating with us by post, phone, email or otherwise. This includes when you:

apply for our products or services
create an account on our website
subscribe to our services or publications
request marketing communications

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data where the law allows us to.

Most commonly, we use your personal data under the following lawful bases:

Performance of a Contract

Processing your data where it is necessary to perform a contract with you or take steps before entering into a contract.

Legitimate Interests

Processing necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Legal Obligations

Processing required to comply with a legal or regulatory obligation.

We generally do not rely on consent as a legal basis for processing your personal data except when sending third-party marketing communications via email or text.

You have the right to withdraw consent at any time by contacting:
hello@precisionlabs.co.uk

Purpose for using your personal data

Purpose: Register you as a new customer
Type of data: Identity and Contact data
Lawful basis: Performance of a contract

Marketing

We aim to give you control over how your personal data is used for marketing.

Promotional offers

We may use Identity, Contact, Technical, Usage, and Profile Data to identify products, services, and offers that may interest you.

You may receive marketing communications if:

you requested information from us
you purchased goods or services from us
you entered a competition or promotion

and you have not opted out of receiving marketing communications.

Third-party marketing

We will obtain your express opt-in consent before sharing your personal data with companies outside PRECISION LABS for marketing purposes.

Opting out

You can opt out of marketing at any time by:

adjusting your marketing preferences on our website
clicking the unsubscribe link in marketing emails
contacting us at hello@precisionlabs.co.uk

Opting out of marketing will not affect communications relating to purchases, services, or other transactions.

Cookies

Our website uses cookies to enhance your browsing experience, provide essential functionality, and help us understand how visitors use our site.

Cookies are small text files placed on your device when you visit a website.

You can configure your browser to refuse cookies or alert you when cookies are used. Disabling cookies may affect certain website features.

Types of cookies we use

Strictly Necessary Cookies
Essential for the website to function properly, such as login or preference cookies.

Third-Party Cookies (e.g. Google Analytics)
Used to collect anonymous usage data such as visitor numbers and popular pages. This helps improve website performance.

Managing cookie preferences

When you first visit our website, you will see a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time via the cookie settings on the website.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your personal data with:

Service providers who provide IT and system administration services
Professional advisers such as lawyers, accountants, auditors, insurers, and bankers
HM Revenue & Customs and other regulatory authorities where required
Social media platforms or analytics providers such as Google Analytics
Third parties involved in business transfers, mergers, or acquisitions

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

6. INTERNATIONAL TRANSFERS

Some of our third-party service providers may be located outside the United Kingdom.

When transferring data internationally, we ensure appropriate safeguards are in place to provide a similar level of protection.

For more information about international data transfers, please contact:
hello@precisionlabs.co.uk

7. DATA SECURITY

We implement appropriate security measures to prevent personal data from being:

accidentally lost
used or accessed without authorisation
altered or disclosed

Access to personal data is restricted to employees, contractors, and third parties who require it for legitimate business purposes.

We also have procedures in place to handle suspected data breaches and will notify affected individuals and regulators where legally required.

8. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting obligations.

By law, we may need to retain basic customer information (including identity, contact, financial, and transaction data) for six years for tax purposes.

In some circumstances, you may request deletion of your data.

We may also anonymise personal data for research or statistical purposes, in which case it may be used indefinitely.

9. YOUR LEGAL RIGHTS

Under data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent where consent is the basis for processing
Request transfer of your data to another provider (data portability)
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, contact:
hello@precisionlabs.co.uk

Fees

Access to your personal data is generally free. However, we may charge a reasonable administrative fee for excessive or unfounded requests.

Verification

We may request additional information to confirm your identity before responding to requests.

Response time

We aim to respond within one month, although complex requests may take longer.

10. CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time.

Last updated: 14/02/2025

Please inform us if your personal data changes so that we can keep our records accurate.